chk44 Privacy Policy

Introduction and Scope

chk44 (referred to hereinafter as "we", "us", or "the Platform") provides a reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect the personal information of users of our website chk44.cam.

By registering on our platform or using our services, you are giving your consent to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. This policy applies alongside our terms and conditions.

We reserve the right to change or update this Privacy Policy from time to time. We will post a notice on our platform for any significant changes.

What Information We Collect

chk44 may collect the following types of information in order to operate its services properly:

2.1 Personal Identification Information

• Full name and date of birth (for age verification — for users aged 21 and above only)
• National ID card or passport number (for identity verification)
• Home address and postal code
• Mobile number and email address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for transaction processing only)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Technical Information

• IP address and device type
• Browser type and version
• Website usage time and duration (as per Bangladesh Standard Time)
• Cookie and session data

2.4 Gaming Activity Information

• Betting history and gaming records
• Bonus and promotion usage information
• VIP level and rewards information

Purpose of Using Information

We use the information we collect for the following purposes:

3.1 Account Management

Personal information is required to create, verify, and manage your chk44 account. This includes age verification, identity confirmation, and secure login processes.

3.2 Financial Transaction Processing

Financial information is used to process minimum deposits of ৳300 and minimum withdrawals of ৳800. This information is essential for ensuring secure transactions via bKash, Nagad, Rocket, and bank transfer.

3.3 Customer Service and Support

Information is used to enable our 24/7 Bengali-language live chat support team to resolve your issues quickly.

3.4 Ensuring Responsible Gaming

By analysing gaming activity data, we identify potentially problematic behaviour and support users through responsible gaming initiatives.

3.5 Meeting Legal Obligations

Storing and processing certain information is necessary in order to comply with applicable laws, regulations, and regulatory guidelines. This includes Anti-Money Laundering (AML) verification.

3.6 Service Improvement

By analysing user behaviour, we further improve the experience on our platform and add new features.

Data Security Measures

chk44 takes high-standard technical and administrative measures to protect your personal information:

4.1 Encryption Technology

SSL (Secure Socket Layer) encryption technology is used on our platform, which keeps your personal and financial information secure during transmission. All data transfers are completed via the HTTPS protocol.

4.2 Access Control

Only authorised personnel may access your information, and they are required to comply with strict confidentiality obligations. A record of every access is kept.

4.3 Data Storage Security

Information stored on our servers is held in encrypted form. We ensure the security of our systems through regular security audits and vulnerability testing.

4.4 Fair Play and Transparency

chk44 operates as a fair and transparent platform. All our gaming operations follow Fair Play principles and user information is never used in any dishonest manner.

Sharing Information with Third Parties

chk44 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Payment Providers

Only the financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, and bank transfer service providers. These providers are governed by their own privacy policies.

5.2 Technology Partners

Our game providers, including Pragmatic Play, Evolution Gaming, Spribe, and JILI, may receive limited technical information for the purpose of operating the platform. They are required to comply with our data protection standards.

5.3 Legal Requirements

If providing information is legally required in response to a court order, legal investigation, or a legitimate request from a regulatory authority, we will act accordingly.

5.4 Fraud Prevention

Information may be shared with security agencies as necessary to prevent account fraud, money laundering, or any other illegal activity.

Cookie and Tracking Technology

Cookies and similar tracking technologies are used on the chk44 website. Cookies are small text files that are stored on your device.

6.1 Essential Cookies

These cookies are necessary for the basic operation of the website, such as maintaining login sessions and security verification. Without them, the platform will not function properly.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language selection and display preferences. This makes your browsing experience more convenient.

6.3 Analytics Cookies

Analytics cookies are used to collect statistics on website usage. This information is processed on a completely anonymous basis and is used to improve the platform.

You can control cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.

Data Retention Period

chk44 retains your information in accordance with the following policy:

• Active account data: Complete information is retained for as long as the account remains active.
• Closed account data: Certain necessary information may be retained for a specified period after account closure in order to meet legal obligations.
• Financial transaction records: Transaction records must be retained for a defined period in accordance with Anti-Money Laundering regulations.
• Technical log files: Retained for a limited period for cybersecurity and fraud investigation purposes.

After the retention period has ended, information is securely deleted or permanently anonymised.

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Know

You have the right to know what information we hold about you and how it is being used. Please contact our customer service team for this purpose.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. We will update it within a reasonable time.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

8.4 Right to Object to Processing

In special circumstances, you have the right to object to the processing of your information, particularly where it is used for marketing purposes.

8.5 Right to Withdraw Consent

Where the processing of information is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any prior processing.

Protection of Minors

chk44 strictly provides services to users aged 21 and above only. We do not intentionally collect personal information from minors.

Age verification is mandatory during the registration process. If we become aware that a user is under 21 years of age, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects that their minor child has opened an account on our platform, please contact our customer service team.

Policy Changes and Updates

chk44 reserves the right to amend this Privacy Policy at any time. For significant changes, we will notify users in the following ways:

• Displaying a prominent notice on the website
• Sending a notification to the registered email address
• Informing users of the update at the time of login to the platform

Continuing to use the platform after the updated policy has been published means you have given your consent to the new policy. If you do not agree with the updated policy, please request the closure of your account.

The date this policy was last effective is noted at the top of the page. We also retain previous versions and can provide them upon request.

Contact and Complaints

For any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated customer service team is available 24 hours a day, 7 days a week to assist you in Bengali.

Use the contact methods above for any privacy-related concerns or to exercise your data rights. We will handle every request as quickly and honestly as possible.